General Terms and Conditions

1. INTRODUCTION

This document contains the Terms governing the use of this website and the purchase conditions. We kindly ask you to carefully read these Terms and our Privacy Statement before placing an order. By using this website or placing an order through it, you accept these Terms and our Privacy Statement. If you do not agree, you must not place any order. These Terms may be modified, so you should read them before placing each order. If you have any questions related to the purchase conditions or the privacy policy, you can contact us through our contact form. This website belongs to: AVILASA SANCHO S.L. CIF: ES B85897304 C/ MARBELLA, 46, 28034 MADRID.

This website has been created by the company AVILASA SANCHO, S.L. for informational purposes and for personal use by users. Through this Legal Notice, the aim is to regulate the access and use of this website, as well as the relationship between the website and its users.

Mere access to this website does not imply the establishment of any type of commercial relationship between AVILASA SANCHO, S.L. and the user.

Access to this website is the sole responsibility of the users. Accessing and browsing this website implies accepting and understanding the legal warnings, conditions, and terms of use contained therein.

2. USE OF OUR WEBSITE

These Terms are the only conditions applicable to the use of this website and supersede any others. You declare that, by placing your order, you have read and unreservedly accept these Terms. By using this website, you agree that:

  1. You may not place any speculative, false, or fraudulent orders.
  2. You are also obliged to provide us with your email address, postal address, and/or other contact details accurately and consent to us using this information to contact you if necessary.
  3. If you do not provide us with all the information we need, we will not be able to process your order.
  4. By placing an order through this website, you guarantee that you are over 18 years old and have legal capacity.
  5. The content of this website, such as images, descriptions, or any other material, is the sole and exclusive property of AVILASA SANCHO S.L., and its partial or total reproduction is strictly prohibited. If you are interested in using it, please contact us.

3. SHIPPING AND DELIVERY

No shipments are made to P.O. boxes; therefore, it is necessary to provide us with the exact delivery address.

The products sold on this website are made to order, meaning that once the customer places an order, we will either request it from the corresponding distributor or proceed to manufacture it.

However, we usually have stock of all our products, but stock shortages may occur, requiring us to wait to receive the product or, if necessary, manufacture it.

For made-to-order products, the delivery time may increase by 5 to 20 working days.

From July 1 to August 31, this time may increase by an additional 10-15 working days. Contact us for more information.

If you want to know the estimated delivery date of your order, simply contact us.

Once your order has been shipped, the average delivery time is 48 hours for shipments to mainland Spain and 3-7 days for shipments to the Canary Islands, Ceuta, Melilla, and the Balearic Islands.

For international shipments, the estimated delivery time is 5 to 30 days, but this period may be extended due to circumstances beyond our control.

Shipments to mainland Spain will be made, whenever possible, through a private courier company that will attempt delivery on two occasions. If delivery is not possible on these two occasions, they will leave a notice with a phone number you must call to arrange delivery or to collect the order at the corresponding branch.

3.1. Transfer of Risk

When the seller sends the purchased goods to the consumer and user, the risk of loss or deterioration of these goods will be transferred to the consumer and user when they, or a third party designated by them other than the carrier, have acquired physical possession of the goods.

4. THE SALE

No contract exists until we have accepted the order. If your order is not accepted, the amount paid will be refunded.

Once an order is placed, you will receive an email confirming that we have received your request.

Please note that this does not mean your order has been accepted.

If your order includes one or more products that are not in stock, we will inform you so you can choose alternatives. If no substitutes are chosen, the amount for those items will be refunded, and the shipment of the remaining items will be arranged.

5. STOCK

All orders are subject to the availability of stock at the time of the order. If the requested product is not available, we may offer substitute products at the same or a different price.

We reserve the right to withdraw any product from the website at any time.

We accept no responsibility for removing or modifying any product or content on the website, or for not processing an order after sending the confirmation.

6. PAYMENT

The price of the products will be as stipulated on our website at any given time, except in the case of an obvious error. Although we strive to ensure that all prices listed on the website are accurate, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered canceled, and any amounts paid will be fully refunded.

The website prices display both the price excluding VAT and the price including VAT. Product prices do not include shipping costs, which will be calculated based on the delivery address before you confirm the purchase.

Prices may change at any time.

By making a payment with a card, you confirm that it is your property. Payment cards will be subject to checks and authorizations by the issuing entities.

In accordance with current Spanish regulations, all purchases made through the website will be subject to Value Added Tax (VAT), except those destined for Andorra, the Canary Islands, Ceuta, and Melilla.

7. PAYMENT METHODS

We offer different payment options for making purchases on our website. Depending on your place of residence, some options may not be available.

7.1. Cash on Delivery

  • You will pay the courier directly upon delivery of your order.
  • There is no associated commission.
  • Available only for Spain, within the mainland and the Balearic Islands.
  • Temporarily disabled.

7.2. Credit Card

  • We accept payments with major credit cards: Mastercard, VISA, American Express, VISA Electron.
  • Payment will be made securely through the Servired payment gateway and Banco Sabadell’s POS.
  • Available for Spain and the rest of the world.

7.3. Paypal

  • You can pay with PayPal whether you have an account or not, allowing payments with a credit card as well.
  • PayPal is currently the most secure payment platform. It offers guarantees for both the seller and the buyer.
  • Available for Spain and the rest of the world.
  • There is no associated commission.

7.4. Bank Transfer

  • By default, this option is not enabled, but you can contact us to obtain the necessary details.
  • Available for Spain and the rest of the world.
  • There is no associated commission.

8. RETURNS AND EXCHANGES POLICY

8.1. EXCHANGES

On our website, you can request an exchange for any product in your order within 14 calendar days from receipt.

To request an exchange, you must first contact us to specify the exchange you wish to make.

If the new product you want has a higher cost than the one originally purchased, you will need to cover the difference. If the cost is lower, we will refund the difference.

Once the exchange is clarified, you must, on the one hand, send us the product you wish to exchange via postal service or another transport company with a tracking number to prevent loss, and, on the other hand, cover the new shipping costs.

It is important to note that the product you send us must be in perfect condition, unused, and thoroughly clean. Likewise, you must include all the packaging and labels sent with the product and ensure that the shipping packaging will adequately protect it to prevent any damage. Otherwise, we will not be able to exchange the product.

8.2. RETURNS

If you are not satisfied with your purchase, you can return your order within 14 calendar days from receipt.

We guarantee that you will not need to provide any explanation or follow a complicated process, and we will refund the return amount as soon as we receive the product, with a commitment of a maximum of 5 days.

You only need to contact us. Easy, fast, and simple.

You therefore have the right of withdrawal, which we explain in detail later in these Purchase Conditions.

If you believe that at the time of delivery the product has any defect or manufacturing flaw, you must contact us immediately via our Contact Form, indicating the damage. (We inform you that all shipped products are carefully inspected to avoid such situations). You must return the product to the address we provide within 14 days of receipt. We will thoroughly examine the returned product and inform you whether a return or replacement is appropriate. A new product will be sent to you at no additional cost.

8.4. Exchanges and Returns from the Canary Islands, Ceuta, Melilla, and Non-EU Countries or Areas

The customer will be responsible for any customs fees incurred, both for the original shipment to the initially provided address, the return shipment of the goods, and the customs fees generated by a third shipment.

9. DISCLAIMER OF LIABILITY

Our liability in relation to any product purchased on this website will be strictly limited to the purchase price of said item.

10. DISCLAIMER OF LIABILITY FOR SURGICAL CAPS

Our surgical caps are made of fabric, primarily 100% cotton, although other types of fabrics may be used, which will be clearly indicated for each product. By purchasing any of our surgical caps and using them in any situation or workplace, we are not responsible for the use you make of them or the possible consequences of their use. You must ensure that this type of fabric cap is permitted in your workplace.

11. COMMUNICATIONS WITH THE CUSTOMER

11.1 In Writing

By using this website, you accept that communications will be made via email. Notifications will be considered received 24 hours after an email is sent or three days after the mailing date of any letter. If you believe you have not received them, please contact us through the contact form.

11.2 By Phone/SMS

For telephone communications and SMS messages, we will limit their use to between 9:00 AM and 9:00 PM on working days, never on weekends or holidays. We will primarily use SMS or mobile messages to facilitate order delivery.

12. SEVERABILITY

If any of these conditions or provisions are deemed invalid, illegal, or unenforceable to any extent by the competent authority, they will be separated from the remaining conditions and provisions, which will remain valid to the extent permitted by law.

13. OUR RIGHT TO MODIFY THESE CONDITIONS

We reserve the right to change these conditions at any time. You will be subject to the policies and Conditions in effect at the time you place each order, unless changes to said policies, Conditions, or Privacy Statement are required by law or governmental authorities, in which case such changes may also affect orders placed previously.

14. APPLICABLE LAW AND JURISDICTION

The sale of products through our website will be governed by Spanish law. Any disputes arising will be subject to the non-exclusive jurisdiction of the courts and tribunals of Madrid. As a consumer, nothing in this clause will affect the rights recognized by current legislation.

15. DISTRIBUTION LIST OR NEWSLETTER

When purchasing one of our products, we will offer you the option to join the distribution list of our company, AVILASA SANCHO S.L., to keep you informed about the latest news. You can unsubscribe at any time by sending an email to i n f o@ a n a t o m i e .es (without spaces) with the subject: Unsubscribe, or by clicking on the link provided at the bottom of any of our newsletters.

16. SHIPMENTS TO THE CANARY ISLANDS, CEUTA, MELILLA, AND OUTSIDE EUROPE

If you reside in the Canary Islands, Ceuta, Melilla, or outside Europe, you will not have to pay the taxes that residents in the rest of Spain (mainland and Balearic Islands) must pay, i.e., VAT, but you will likely have to pay customs fees and local taxes.

This payment will be made directly to your courier or at the corresponding customs office.

Since not all orders incur customs fees, we cannot accurately specify the exact amount to be paid at the destination or the corresponding local taxes.

Our system displays both prices for products by default, with and without VAT.

Once you indicate your place of residence, the system will automatically calculate the total to be paid, and if you are not required to pay VAT on the product, you will not have to do so. In general:

  • Spain (Mainland and Balearic Islands): Mandatory payment of 21% and 10% depending on the type of product.
  • Spain (Canary Islands, Ceuta, and Melilla): No VAT will be paid on products. Important: Orders to the Canary Islands, Ceuta, and Melilla may incur customs fees and the payment of corresponding local taxes.
  • Rest of Europe: Mandatory payment of 21% for individuals. European companies with intra-community VAT are excluded.
  • Rest of the World: No VAT will be paid on products. Important: Orders to the rest of the world may incur customs fees and the payment of corresponding local taxes.

17. INFORMATION ON PAYMENT OF TAXES AND IMPORT FEES AT CUSTOMS

The recipient will be responsible for all import fees and taxes incurred at the destination customs, whether the goods are delivered or not.

If the recipient does not cover the customs fees and the order must be returned, the recipient will also be responsible for the costs incurred for the return shipment. In this case, the difference between the purchased items and the return cost will be calculated. If this amount is positive, the difference will be refunded. If it is negative, you will have to cover the resulting costs.

18. INVOICES

Consumers are entitled to receive a paper invoice.

To request an invoice, please contact us via email at i n f o @ a n a t o m i e . e s (without spaces) or through the contact form on our website, providing your tax information.

19. COMPLAINTS

Consumers have the right to submit relevant complaints by contacting us via email at i n f o @ a n a t o m i e . e s (without spaces) or through the contact form on our website.

20. PRODUCT WARRANTY

The warranty for products sold by AVILASA SANCHO S.L. is provided and established under the regulations of Law 23/2003, of July 10, on Warranties in the Sale of Consumer Goods, a legal framework aimed at providing the consumer with various options to demand rectification when the acquired good does not conform to the contract, offering the option to demand repair or replacement of the good, unless this is impossible or disproportionate. When repair or replacement is not possible or proves ineffective, the consumer may demand a price reduction or contract termination.

A period of two years from the time of delivery is recognized for the buyer to exercise these rights, and a period of three years, also counted from the time of purchase, to take appropriate legal action if necessary.

Under this law, the seller is obliged to deliver to the consumer a good that conforms to the sales contract as established by the law itself (art. 1), considering these goods as “tangible movable goods intended for private consumption” (art. 1).

Therefore, Article 4 of the aforementioned law on the seller’s liability and the buyer’s rights applies: “The seller will be liable to the consumer for any lack of conformity existing at the time of delivery of the good. Under the terms of this law, the consumer is recognized the right to repair of the good, its replacement, a price reduction, and contract termination.”

This liability of the seller for non-conformities of the good extends to those that manifest within two years from the delivery of the good (art. 9.1), and the consumer must inform the seller of the non-conformity within two months of becoming aware of it (art. 9.4).

To regulate aspects of the commercial warranty not covered by this Law 23/2003, the regime contained in Law 7/1996, of January 15, on Retail Trade Regulation, will apply.

21. SECURITY, PRIVACY, AND LEGALITY WARRANTY

Our company is fully committed to both the security and privacy of our customers’ personal data and compliance with legal regulations.

All operations that can be carried out on our website are conducted under strict security measures, including credit card payment operations.

Your personal data is protected under our Data Protection Policy, which guarantees their proper use and responsible custody.

Our company is a legally constituted entity with extensive experience in the sector and complies with current regulations and legislation, as you can verify in our Legal Notice.

22. RIGHT OF WITHDRAWAL

22.1. Right of Withdrawal

You have the right to withdraw from this contract without needing to provide justification within 14 calendar days from the day you or a third party designated by you (other than the carrier) acquires physical possession of the goods, or, if the contract you entered does not involve the sale of goods, from the conclusion of the contract. To meet the withdrawal deadline, it is sufficient for the communication regarding your exercise of this right to be sent before the deadline expires.

To exercise the right of withdrawal, you must notify your decision to withdraw from the contract through an unequivocal statement addressed to AVILASA SANCHO S.L., either by letter sent to Calle Marbella, 46, 28034. 28034 Madrid, Spain (to the attention of the Customer Service Department) or by email sent to i n f o @ a n a t o m i e . e s (without spaces).

You may use the withdrawal form template provided below, although its use is not mandatory.

22.2. Consequences of Withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer), without undue delay and, in any case, no later than 14 calendar days from the date we are informed of your decision to withdraw from this contract.
We will process the refund using the same payment method you used for the initial transaction unless you have expressly indicated otherwise; in any case, you will not incur any costs as a result of the refund.

We may withhold the refund until we have received the goods or until you have provided proof of their return, whichever condition is met first.

If you have received goods subject to the contract, you must return the goods to AVILASA SANCHO S.L. via certified shipment with a tracking number to Calle Marbella, 46, 28034. 28034 Madrid, Spain (to the attention of the Customer Service Department), without undue delay and, in any case, no later than 14 calendar days from the date you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before this period expires.

You can download the Withdrawal Form template here.

23. PRIVACY AND PERSONAL DATA PROTECTION POLICY

23.1 Data Protection

AVILASA SANCHO, S.L. has adopted the security measures and levels of protection for personal data required by Organic Law 15/1999, of December 13, on Personal Data Protection and its implementing regulations. Personal data collected through this website is subject to automated processing and incorporated into a file owned by the website’s owner company, which is also responsible for said file.

Completing the form included on the site or sending emails or other communications to the website owner implies the express consent of the applicant to the inclusion of their personal data in the aforementioned automated file.
The applicant may exercise their rights of access, rectification, cancellation, and opposition in accordance with the provisions of Organic Law 15/1999, of December 13, on Personal Data Protection, at the following address: AVILASA SANCHO, S.L. C/ MARBELLA, 46, 28034 MADRID, or by sending an email to i n f o @ a n a t o m i e . e s (without spaces).

23.2. Data Collection.

The collection of personal data is carried out solely and exclusively through the form published in the corresponding section and the emails that customers may send to AVILASA SANCHO, S.L. when requesting our services.

23.3. Professional Secrecy.

All private communications between AVILASA SANCHO, S.L. and customers/users will be considered confidential.

We recommend that the applicant does not provide their identification, password, or reference numbers provided by AVILASA SANCHO, S.L., if applicable, to any third party.

23.4. Transfer to Third Parties.

AVILASA SANCHO, S.L. does not sell, transfer, lease, or transmit in any way the personal information or data of its customers/users to third parties.

23.5. Cambios en la Política de Seguridad y Protección de Datos.

AVILASA SANCHO, S.L. reserves the right to modify its security and data protection policy at its discretion, at any time, and without prior notice, always in accordance with current Spanish legislation on data protection.

24. COOKIE POLICY

Following the guidelines of the Spanish Data Protection Agency, we detail the use of cookies on this website to inform you as accurately as possible.

This website uses the following proprietary cookies:

Session cookies to ensure that users writing comments on the blog are human and not automated applications. This helps combat spam.
This website uses the following third-party cookies:

  • Google Analytics: Stores cookies to compile statistics on the traffic and volume of visits to this website. By using this website, you consent to the processing of information about you by Google. Therefore, the exercise of any rights in this regard must be done by communicating directly with Google.
  • Social networks: Each social network uses its own cookies to allow you to click on buttons such as Like or Share.
  • Other statistical services.

For more information, see our Cookie Policy page.

25. INTELLECTUAL PROPERTY AND USE OF CONTENT

The source code, graphic designs, images, photographs, sounds, animations, software, texts, as well as the information and content collected on the website, are protected by Spanish legislation on intellectual and industrial property rights in favor of AVILASA SANCHO, S.L. The copying, reproduction, and/or publication, in whole or in part, of the website or any of its contents, as well as its computer processing, distribution, dissemination, modification, or transformation, or any other rights legally recognized to its owner, are not permitted without the prior written consent of AVILASA SANCHO, S.L.

The rights derived from industrial and intellectual property owned by third parties, whether individuals or legal entities, are excluded from the above.
The user may use the material appearing on this website solely and exclusively for personal and private use, except in cases where otherwise clearly specified, and its use for commercial purposes or to engage in illegal activities is generally prohibited. All rights derived from intellectual property are expressly reserved by AVILASA SANCHO, S.L.

AVILASA SANCHO, S.L. will ensure compliance with the above conditions and the proper use of the content presented on its website, exercising all civil and criminal actions that correspond to it in the case of infringement or non-compliance with these rights by the user.

AVILASA SANCHO, S.L. reserves the right to modify any type of information that may appear on the website, as well as its configuration and presentation, without the obligation to notify or inform users of such obligations, with publication on the AVILASA SANCHO, S.L.website being deemed sufficient.

AVILASA SANCHO, S.L. undertakes through this medium NOT TO ENGAGE IN MISLEADING ADVERTISING. For these purposes, formal or numerical errors that may be found throughout the content of the various sections of the AVILASA SANCHO, S.L. website, resulting from incomplete or defective maintenance and/or updating of the information contained in these sections, will not be considered misleading advertising. AVILASA SANCHO, S.L., as a result of the provisions of this section, undertakes to correct such errors as soon as it becomes aware of them.

AVILASA SANCHO, S.L. undertakes NOT TO SEND COMMERCIAL COMMUNICATIONS WITHOUT IDENTIFYING THEM AS SUCH, in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce. For these purposes, any information sent to AVILASA SANCHO, S.L. customers will not be considered commercial communication if its purpose is to maintain the existing contractual relationship between the customer and AVILASA SANCHO, S.L., as well as to carry out information, training, and other activities related to the service contracted by the customer with the company.

When the user browses the web pages of AVILASA SANCHO, S.L., the server hosting the website automatically recognizes the IP address of their computer, the date and time the visit begins and ends, as well as information about the different sections accessed. It is necessary for the server to know this data in order to communicate and send the requested information, which can then be displayed on the screen through the browser.

26. PROPERTY RIGHTS

You acknowledge and agree that any personal data, material, or content, including but not limited to designs, texts, photos, images, etc., or other material contained or distributed on or through the anatomie.es website or its representatives (“Content”) is protected by trademarks, service marks, patents, copyrights, or other proprietary rights and laws. You may not use, reproduce, or distribute any Content from the website without the authorization of the Content’s owner, except for uses permitted by law.

You acknowledge and agree that the website and any software used in connection with the website (“Software”) contain proprietary and confidential information protected by intellectual property and other laws. All Software and the website will be the property of AVILASA SANCHO S.L., and you agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the website or the Software, in whole or in part.

27. COPYRIGHT POLICY

ANATOMIE respects the intellectual property rights of others. We ask our members to do the same. ANATOMIE may terminate the accounts of users it believes may be infringing the copyright or other intellectual property rights of others.

It is ANATOMIE’s policy to promptly respond to claims of infringement. ANATOMIE will process and investigate notices of alleged copyright infringements and take appropriate action under the Copyright Law and other applicable laws.

ANATOMIE may, at its sole discretion, terminate the access of users and account holders it believes to be infringers.

If you believe in good faith that copyrighted material has been posted on the website in violation of applicable rights or licenses and want this material removed, you must provide the website with a written communication detailing the information listed in this section. You may wish to contact an attorney for legal assistance on this matter before filing a notice.

To file a copyright infringement notice with us, you must send a written communication that includes the following:
a) An electronic or physical signature of the person authorized to act on behalf of the copyright owner;
b) A description of the copyrighted work(s) claimed to have been infringed;
c) An identification of the material claimed to be infringing, including a link to or description of where the alleged infringing content is located on our website so that ANATOMIE can locate and verify its existence;
d) Information, including the identification of the copyright owner, their name, address, phone number, and contact email address;
e) A statement by you that you believe in good faith that the disputed use is not authorized by the copyright owner, their agent, or the law;
f) A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner involved.

Send the infringement notice in writing and the above materials to our “designated agent” at the following address:
Copyright Agent
AVILASA SANCHO S.L.
CALLE MARBELLA, 46, 28034 – MADRID, SPAIN.
email: i n f o @ a n a t o m i e . e s

Upon receipt of notices complying or substantially complying with the Copyright Law and this section, ANATOMIE will make reasonable efforts to remove or disable access to any material claimed to be infringing or alleged to be the subject of infringing activity and to remove or disable access to any reference or link to material or activity claimed to be infringing.

28. CUSTOM OR MADE-TO-ORDER CAPS

Orders for custom or made-to-order caps do not accept exchanges or returns due to their personalized nature.

Likewise, once an order for custom or made-to-order caps has been placed, cancellations, whether total or partial, will not be accepted.

29. EXCLUSION OF WARRANTIES AND LIABILITY

29.1. AVILASA SANCHO, S.L. does not guarantee the operation of its website or its contents and services, whether they belong to the website itself or to third parties, nor that they are suitable for carrying out any specific purpose or activity, nor that they are free from computer viruses. Therefore, it is not responsible for any potential damages that may arise from their use.
29.2. AVILASA SANCHO, S.L. disclaims any liability arising from the information published on its website, provided that this information has been manipulated or introduced by a third party unrelated to the company.
29.3. The existence of any link does not, in itself, imply the existence of a relationship with AVILASA SANCHO, S.L., nor does it mean that the company is aware of all the content or services displayed on the sites where such links are found.
29.4. From the AVILASA SANCHO, S.L. website, it is possible that users may be redirected or linked to content on other websites. Since AVILASA SANCHO, S.L. cannot always control the content introduced by third parties on their websites, it assumes no responsibility for such content. In any case, the provider states that it will proceed with the immediate removal of any content that may contravene national or international legislation, morality, or public order, proceeding with the immediate withdrawal of the redirection and/or link to such website, and informing the competent authorities about the content in question.
29.5. AVILASA SANCHO, S.L. is not responsible for the information and content stored, including but not limited to, forums, chats, blog generators, comments, social networks, or any other medium that allows third parties to independently publish content on the AVILASA SANCHO, S.L. website. However, in compliance with Articles 11 and 16 of the LSSI-CE, AVILASA SANCHO, S.L. makes itself available to all users, authorities, and security forces, actively collaborating in the removal or, where appropriate, blocking of any content that may affect or contravene national or international legislation, third-party rights, morality, or public order. If a user considers that there is any content on the website that could fall under this classification, they are requested to immediately notify the website administrator.
29.6. AVILASA SANCHO, S.L. is not responsible for any breach of applicable regulations that the user may incur when accessing this website and/or using the information contained therein.
29.7. AVILASA SANCHO, S.L. shall not be liable for any damages, of any nature, that may arise or result from the use of the information contained on this website and the programs it incorporates.
29.8. AVILASA SANCHO, S.L. is not responsible for the illegitimate use that third parties may make of brand names, product names, or trademarks that, not being owned by the entity, appear on this website.

The user is solely responsible for the use they make of the services, content, and links included on this website.

 

30. ONLINE DISPUTE RESOLUTION

As merchants established in the EU entering into online sales or service contracts, we provide the electronic link to the online dispute resolution platform:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES

31. REVIEWS

You can leave a review of the products available on our website.

Reviews must provide other customers with an honest and relevant evaluation of the product and its features. We encourage detailed and helpful comments to assist future buyers in making an informed decision.

We have a zero-tolerance policy for any reviews intended to deceive or manipulate customers.

We do not accept reviews left for promotional purposes.

The following reviews are not permitted and will be removed:

  • Reviews with an insufficient number of characters or that do not provide relevant information about the product.
  • Reviews that do not directly refer to the product or its features.
  • Reviews limited to vague or overly general expressions such as “too big,” “too small,” “bad,” “good,” without further details.
  • Reviews that contradict information clearly stated in the product description (e.g., stating that the cap is too large when it is specified as one-size-fits-all and adjustable).
  • Reviews based on personal experiences unrelated to the product itself (e.g., delivery issues, after-sales service, or the website).
  • Reviews written by individuals with a direct or indirect financial interest in the product.
  • Reviews written by individuals with a personal relationship with the manufacturer or seller.
  • Reviews containing offensive, defamatory, or inappropriate language.
  • Reviews left in exchange for financial compensation.
  • Duplicate reviews or those posted multiple times for the same product.
  • Multiple negative reviews from the same customer about the same product.
  • Reviews copied and posted on multiple products.

Recommendations for writing a helpful and valid review:

  • Explain what you liked or disliked about the product and why.
  • If you encountered a problem, describe it accurately and explain how it affects the use of the product.
  • Compare it with other experiences or similar products if relevant.
  • Be specific and justify your rating with concrete facts.

Example of a valid review:

❌ “Too big.”

✅ “The cap seemed larger than expected. Although it is adjustable with straps, it didn’t fit my head well. I recommend reading the description carefully before purchasing.”

Madrid, september 2025