General Information

1. How do I contact customer service?

Get in touch with our customer service team through our contact form. We respond quickly to address all your questions.

2. Which countries do you ship to?

We ship worldwide! If your country does not appear during the checkout process, contact us via the contact form, and we’ll assist you.

3. Do you restock sold-out products?

Our collections are limited editions, but some products may become available again. Write to us via the contact form for more details.

4. Will the product I receive be identical to the one in the image?

Our surgical caps are crafted with exclusive fabrics carefully selected from around the world. During the artisanal process, we cut each piece of fabric to create the hat, which may cause the pattern or design to appear in a slightly different position than in the image. Nevertheless, we guarantee you’ll receive the same high-quality fabric with the unique style and essence that define our products.

5. How do I receive news and promotions from ANATOMIE? How do I sign up for the Newsletter?

Simply sign up for our Newsletter to receive updates on exclusive products and special discounts.

6. Can I cancel my subscription to the newsletter?

Of course. Each email includes a link to unsubscribe easily. You can also contact us via the contact form, and we’ll do it for you, or manage your Newsletter subscription here.

7. How do I recover my password?

If you forgot your password, visit the My Account page and follow the instructions to receive a new password by email.

8. How do I know if my purchase was successful?

You’ll receive a confirmation email after placing your order. If you don’t see it, check your spam folder or contact us via the contact form.

9. Can I track my order?

Yes, access your Account and Orders to find the tracking code and link for your shipment.

10. Can I remove items from my order?

You can remove products from your cart before the order is processed. If you need assistance, contact us via the contact form.

11. Is it possible to cancel my order?

Yes, you can cancel your order if it hasn’t been shipped yet. Write to us via the contact form as soon as possible.

12. What do I do if I receive a defective product?

If your product has any defects, contact us immediately via the contact form, and we’ll resolve it quickly.

13. What happens if I receive an incorrect product?

If you receive an item you didn’t order, please contact us via the contact form, and we’ll correct it as soon as possible.